![]() ![]() ![]() Perhaps I should have read the very first screen more closely it did say "repairing a system might lead to data loss or damage." In the end the agent confirmed that even though Avira Rescue System trashed my test PC, the company wouldn't take responsibility for solving the problem. Of course, with no ability to boot into Windows I couldn't install anything. The agent suggested I install a trial of one of the products that would get me into the system. The support agent was very polite, but made it clear that only licensed users of Avira products are entitled to tech support. There's a very nice built-in support system that includes a variety of access choices I opted for live chat. I booted back into Avira Rescue System and checked my tech support options. Similar to what happened with Panda Cloud Cleaner, the test system went into an loop, logging on and logging off again endlessly. But where Panda tech support helped me out of this bind, Avira left the test system unusable. Permanent Collateral Damage Despite the product's attempts to avoid damaging important files, the scan rendered one test system unbootable. After noting which malware samples were found and saving the report, I rebooted each system back to normal Windows. I did need to do a little Linux research to figure out where I'd find access to the computer's actual file system. That does makes some sense, as too-aggressive "fixing" can disable Windows altogether.įor testing purposes, I saved a copy of the scan report to the actual C: drive. From the report I gathered that the scanner doesn't meddle with malware-infected Windows files, or with files in certain sensitive areas. ![]() I did note that on almost half of my test systems it reported "The wizard was not finished successfully," and advised checking the scan report. Success, or Not The antivirus scan takes care of problems as it finds them, so, once it's finished, it's finished. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |